Shenzhen, a technology powerhouse in the southern Chinese province of Guangdong, has digitised most government administration in recent years as China moves ahead with smart city developments.
Artificial intelligence and big data have transformed the way locals interact with government, with tech giants such as Alibaba, Tencent and Ping An Smart City leading the innovation.
The aim of the project is to let data do the heavy lifting instead of people, for which an app called "iShenzen" has been developed. It handles more than 8,000 government transactions, from paying utility bills and traffic fines to managing housing subsidies and drawing lots for the central bank's digital currency.
