The aim of "BUDAPEST XV" smart phone application is the interactive involvement of the XVth district's inhabitants in the improvement of the cityscape, as well as the simplification of complaint and problem reporting and the acceleration of case management. All the user has to do is provide a description of the problem when submitting a new report, then select from the predefined categories the most appropriate, and finally specify the exact location of the problem. Reportable faults, issues: canal, drainage problem, inoperable vehicle, waste problem, street lighting, ragweed, other weeds, damaged equipment in public areas, damaged signboard, damaged pavement, potholes, public trees, bushes, insects, pests or dead animals.